Product/Service Enquiries
Pricing: Suppliers will confirm pricing in writing to Purchasing within 1 week of the enquiry.
Availability: Suppliers will confirm availability within 1 working day of receipt of enquiry.
Purchase Orders
- Suppliers will comply to agreed terms and conditions.
- Suppliers will comply to specified order requirements (quantity, price, delivery date).
- Leighs Paints order and item number must be clearly marked on goods and paperwork along with the delivered batch references.
- Orders should be supplied with requested support documentation (e.g. Certificate
of Analysis).
- Amendments to orders must be communicated before expected delivery day.
Order Enquiries
Order Status: Suppliers will respond to order status enquiries within 4 working hours.
Order Acknowledgement: Suppliers will provide an order acknowledgement within 1 day of receipt of order.
Non Conformance Management
Acknowledgement: Suppliers will acknowledge receipt of a non conformance within 1 working day of receipt.
Progress: Suppliers will progress and update a non conformance until it is resolved.
Resolution: Suppliers will aim to resolve any non conformance within 20 days of receipt.
Continuous Improvement
- Suppliers will monitor and review the frequency and nature of non conformance's, actioning appropriate corrective measures.
- Suppliers will work with Leighs Paints to deliver continuous improvement in delivered value and service.
- Supplier's vision is to be acknowledged as Leighs Paints supplier of choice delivering innovative, reliable and sustainable solutions delivering value to both parties.
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